Technical Support in Orange, CA at Volt

Job Description

Related experience in using the latest Windows operating systems; working knowledge of Active Directory ; Microsoft Exchange Server Systems Manager administration and troubleshooting; solid knowledge of TCPIP, DNS, DHCP and LAN Center Customer Service or help desk experience; Bachelor’s in Degree in, Information Technology or related field, preferred

Customer Service and Training skills: ability to focus on customer needs and expectations as well as train end-user in the software or issue at hand; ability to use positive language to increase customer service satisfaction; ability to speak with a diverse group of staff, vendors, etc. globally

Independently researches and identifies resolution options for defects/issues

Act as a subject matter expert for business application systems, and interface between end-users and technical support

 Reviews assigned issues to ensure they are thoroughly/clearly documented

Proactively manage issues/risks and escalate them as needed in a timely manner

Participate in Release deployment activities to help ensure quality deployments into production.

Excellent verbal and written communication skills

Please call 760-710-3674 or email at ndost@volt.com for any questions. 

Volt is an Equal Opportunity Employer.