Technical Support in Canton, OH at Volt

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    10/9/2019
  • Job ID:
    200893
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at 1800 595 8658. Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title: Technical Support    

Job # : 200893

Location: Canton, OH

Training:

2-3 weeks

Mon-Fri 9:00a - 5:30p

Shift

Monday - Friday

2:00p - 10:30p

Job Summary

This position also provides technical and analytical support for various Service offerings including, but not limited to, monitoring and dispatch, remote access, software distribution and patch management, and electronic journals and screen changes. You will work with and guide Field Service Technicians, Network Engineers, other Systems Engineers, Service Owners, Project Management and Client Services Specialists to verify completion or identify and troubleshoot problems within applications and identify software programming defects. In addition, you will work with Implementations and Client Services as first level to resolve customer problems and assist with new customer installs, reimages and upgrades.

Responsibilities

  • Create, update, and complete documentation in support of internal processes and procedures.
  • Provide assistance and guidance to system users,
  • Sales and Field resources.
  • Respond to work queue requests and maintain accurate records of work performed.
  • Providing technical and application support and troubleshooting for Field Service Technicians throughout North America.
  • Interface with support organizations, sales, training, and other organizations as needed

Requirements

  • Able to Network
  • Able to Trouble shoot
  • Ability to multi-task
  • Familiarity with multiple system,
  • Previous technical support experience
  • Ability to communicate effectively with multiple levels in an organization

Education

Associates Degree or Networking Certification with equivalent experience, or a Bachelors Degree

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.