Technical & Warranty Support Rep in Vista, CA at Volt

Date Posted: 4/26/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Vista, CA
  • Duration:
    48 weeks
  • Date Posted:
    4/26/2018
  • Job ID:
    112221
  • Pay Rate
    $18.0 - $18.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    760/496-2131

Job Description

Provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our clients warranty and service guidelines. Responsible for completed web-connected device troubleshooting and installation classes, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.
 

DUTIES & ESSENTIAL JOB FUNCTIONS
? Provide support to our customers for inquiries surrounding web-connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other programs
? Review and authorize warranty service work to be performed by independent service companies
? Attend technical training classes in an effort to maintain current with troubleshooting of web connected products
? Work with other team members to help achieve overall department goals and tasks

REQUIRED
? Must have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
? Must be able to type 50 WPM
? Possess a technical aptitude for routers, WiFi, cell phone applications, and computers.
? High school education or equivalent

Please apply right away!

Pay $18/hr

Volt is an equal opportunity employer