Technical Writer - Partner Management in Seattle, WA at Volt

Date Posted: 2/19/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Seattle, WA
  • Duration:
    12 weeks
  • Date Posted:
    2/19/2021
  • Job ID:
    269156
  • Contact Name
    Volt Branch
  • Phone
    425.629.7493

Job Description

VOLT is seeking candidates for "Technical Writer - Partner Management" role for our client in Seattle, WA. This is 100% Remote contract role estimated of 3-6 months.

Candidate in this position will be developing solution guides utilizing API, so they really need someone with experience with RESTv2 APIs. They will need to come up with examples and postman requests.

Must Haves

3+ years developing software user guides in an online environment

Experience using authoring tools to create/publish content on the web; experience with AEM a plus

Experience documenting RESTv2 APIs

Finance/ Tax knowledge (plus)

Job Brief:

Our client is looking for a writer who can design, create, and manage content for a set of Integration Solution Guides. In this role, you will develop content from existing documentation and discussions with Subject Matter Experts (SMEs). You will work with a project team to develop a suite of solution guides with a consistent look and feel, and to build an initial set of content that is effective and easy to update. 

Responsibilities:

Create web content for technical development solution guides and in-product assistance for client's partners on a temporary basis as part of the Partner Management team.

  • Work with product-groups and subject matter experts to understand your feature area and write great documentation
  • Create and test sample cURL requests
  • Investigate and prioritize updates to existing content
  • Track and communicate project status, and deliver what you promise
  • Constantly seek and respond to stakeholder, developer, and partner feedback

Requirements:

Be prepared to share samples demonstrating the qualifications below as part of the interview process.

  • 3+ years creating assistance content for external customers (samples required; please be prepared to submit them on request)
  • 3+ years developing software-product user guides in an online environment
  • Demonstrated ability to analyze customer needs and develop a writing plan to meet those needs
  • Experience using authoring tools to create and publish content on the web; experience with Adobe Experience Manager a plus
  • Experience collaborating with software development teams and turning solution and integration information into developer-facing content
  • Ability to use standard software tools and, more importantly, the ability to learn new ones
  • Experience documenting RESTv2 APIs
  • Knowledge of taxes is a benefit and may replace some writing experience
  • Samples that demonstrate strong writing skills are essential

VOLT is an Equal Opportunity Employer