Technician in Tucker, GA at Volt

Date Posted: 4/4/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Tucker, GA
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
    4/4/2018
  • Job ID:
    107413
  • Pay Rate
    $14.13 - $18.75/Hour
  • Contact Name
    Volt Branch

Job Description

Job Duties and Responsibilities

  • Maintains adequate communications with manager and advise of any problems of issues relating to assigned duties
  • Provides 1-2 level IT support
  • Acts as lead for front line support interface by accepting incoming requests from users.
  • Records required user and problem information in the Service Request Management System.
  • Establishes the priority of problems and requests to meet the SLO.
  • Determines the most effective manner to resolve the customer’s problem.
  • Escalates higher-level problems to the next level technician.
  • Monitors systems and network status.
  • Works with users to troubleshoot, determine & resolve first and second-level problems.
  • Installs and configures company approved and licensed software.
  • Provides minimal training.
  • Comprehensive use of Remedy to track internal customer requests
  • Provides resolution of calls to meet SLO.
  • Responsible for timely acknowledgement of tickets.
  • Keeps work log updated.
  • Performs other duties as assigned.

Qualifications:

  • Candidate must be able to work flexible shifts - Two options: 9am to 6pm or 6pm to 3am, M-F - Shift flexibility a must. This can potentially transition to a permanent role. Must be Comptia, Cisco or Microsoft Certification required. Must have 'Dell One' experience.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.