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Telephone Operator in Tomball, TX at Volt

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Tomball, TX
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    12/6/2018
  • Job ID:
    151832
  • Pay Rate
    $0.0 - $14.63/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Volt Workforce Solutions is looking for an Telephone Operator for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Telephone Operator 

Location: Tomball, TX

Position Summary
Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
-Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard.
-Responsible for the in-house paging system.
-Performs clerical duties as assigned to maintain workflow in the department.

MINIMUM QUALIFICATIONS:
High school diploma or equivalent required. Position is entry level and requires 0-3 years’ experience, preferably in a medical setting.
**Must be BILINGUAL - ENGLISH/SPANISH**

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.