The Aspen Institute in Aspen, CO at Volt

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Aspen, CO
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt has partnered with an International nonprofit think tank in their search for a Helpdesk/Desktop Specialist located in Aspen, CO.  This role is expected to last 2-3 months and we are looking for individuals who meet the requirements below.  In this role, the Help Desk Specialist works in a team environment, responding to customer driven requests for fixes/additions to Institute client systems in a Windows 2008 Active Directory/ Exchange 2007/2010 / Wide Area Network environment. This position is responsible for responding to problems within established service level agreements.  This position may require overtime on some evenings and weekends during the engagement.  Please review the job description and information and apply today if you meet the requirements. 

Thank you,

Essential Duties and Responsibilities:

  • First point of contact for all Help Desk requests
  • Troubleshoot staff hardware/software problems within established SLAs
  • Documents, tracks, and monitors assigned Help Desk tickets to ensure timely resolution
  • Maintaining/updating Active Directory network accounts and mailboxes
  • Maintaining/updating Asset Management filing system spreadsheet and
  • Preparing accounting request for payment  of ITS invoices
  • Prepares quotes for IT related software. After quote has been approved by IT Director and the responsible staff person, places the order and follows until delivery.
  • Maintains and documents the ITS Desktop Standards in coordination with the Help Desk Manager.
  • Performs those IT related tasks for staff new hires and terminations, such as bringing computers to current standards, orientation, set up of telephones and network accounts.

Knowledge, Education and Experience:

The ideal candidate will possess the following skills and attributes:

  • A minimum of two (2) years experience in a user support position (Helpdesk or Desktop Support)
  • Ability to interact calmly & considerately in a high paced, customer-service driven environment
  • Knowledge of current desktop/laptop hardware configurations
  • Support and troubleshooting skills to include network wired and wireless connectivity, break/fix assistance.
  • Intermediate desktop and laptop hardware diagnostics/repair skills.
  • Intermediate knowledge of MS Windows 7, MS Office 2010 and Outlook 2010 in an Exchange 2007/2010 environment
  • Basic knowledge of Mac OS X
  • Basic understanding of IP addressing and routing
  • Basic understanding of databases and Microsoft Access
  • Citrix knowledge is a plus
  • Knowledge of  IP-based phone systems is desirable
  • Excellent oral & written communication skills
  • Ability to work in a team-oriented and fast paced environment
  • Ability to prioritize duties, tasks and assignments under the direction of supervisor.
  • A minimum of two (2) years of education at a certified college or university or equivalent experience

VOLT is an equal opportunity employer