Tier 1 Support Agent in Seattle, WA at Volt

Date Posted: 5/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Seattle, WA
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $17.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Direct applicants only. No 3rd party submittals will be accepted.

Volt Workforce Solutions is seeking a VoIP Technical Support Agent (Tier 1) for a temp to hire opportunity in Seattle, WA. This is first tier front line call center support for VoIP and network connectivity. Customer Service skills (especially in a call center environment) are essential. Most successful candidates have networking basics and troubleshooting skills. This is an excellent foot-in-the-door opportunity.

Job Duties:

* The ideal candidate will have very strong customer service and communication skills. They need to be able to listen as well as control and drive a conversation.

* Ideally, have some knowledge of networking and troubleshooting, but training will be provided.

* Must be proficient in Word and Excel and Outlook.

* Ideally type 45 WPM and be able to write business correspondence

* Willing to work at least 1 weekend day and participate in a rotating on-call schedule

This is a temporary to hire VoIP Technical Support Agent position in Seattle, WA and is offered through Volt Workforce Solutions. We provide proven, flexible recruiting and workforce management solutions to companies of all sizes, from innovative startups to Fortune 500 clients.

VoIP Technical Support Agent (Tier 1) Qualifications:

* Ideally an associate's degree in IT related discipline or equivalent experience

* Background providing phone support or customer service is a plus

* Currently holding relevant network certifications (Network+, CCNA, etc) is a plus

* Candidates with strong technical aptitude and are pursuing IT education will also be considered

Volt works with many Fortune 500 and 1000 companies to provide workforce solutions. We offer both direct hire full-time positions as well as contingent/temporary positions. We also offer our workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.