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Tier 2- Desktop Technician in Coeur d'Alene, ID at Volt

Date Posted: 3/12/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    3/12/2019
  • Job ID:
    167183
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

Position location: Coeur d’Alene, ID

VOLT’s client is looking for a highly motivated IT Help Desk Technician to provide day-to-day technical support to users. The Service Desk Technician is responsible for providing hardware and software service and support to users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.

For more information please contact Nicole by responding to this ad, or by contacting her directly at 509-818-3936 or nbranstetter@volt.com 

IT Help Desk Technician Job Duties:

  • Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system.
  • Properly escalates unresolved issues to the next level of support.
  • Tracks, routes and redirects problems to correct resources.
  • Walk customers through problem solving process.
  • Follows up with customers, provides feedback and sees problems through to resolution.
  • Utilizes excellent customer service skills and exceeds customers’ expectations.
  • Ensures proper recording, documentation and incident closure.
  • Recommends procedure modifications or improvements.
  • Preserves and grows knowledge of help desk procedures, products and services.
  • Assist in maintaining a collected repository of pertinent electronic information.
  • Configures, customizes, images and deploys new/re-furbished systems hardware/software.
  • Other duties as assigned by Director of Information Systems.

Technical Support Specialist Skills and Qualifications:

  • Minimum CompTIA A+ Certification.
  • Minimum 2 plus years’ experience with MS Windows 7 and Windows 10 Operating Systems.
  • Minimum 2 plus years’ experience with MS Office Suite.
  • Problem Solving, Critical Thinking, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Vendor Relationship Development, Software Performance Tuning.

How to Apply: Click on the Apply button to apply for this job.

*** Service Desk, Desktop Support, Desktop Specialist, Windows, Active Directory, Exchange Server, DNS, DHCP, TCP/IP, Technical Support Specialist, Information Technology Specialist, Help desk Coordinator, IT Help desk Coordinator, Help Desk Specialist, service desk tech***

Volt is an Equal Opportunity Employer