Tier 2 Support in Shelby, NC at Volt

Date Posted: 5/19/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Shelby, NC
  • Job Type:
  • Duration:
    100 weeks
  • Date Posted:
    5/19/2020
  • Job ID:
    230182
  • Contact Name
    Volt Branch
  • Phone
    509-818-3939

Job Description

Volt | Systems Support Analyst  | Spokane, WA

Contract to Hire 

POSITION SUMMARY

*** We are virtually interviewing and moving forward with hiring during COVID-19***

This is a contract to hire position located in Spokane, WA. 

We are in search of an experienced System Support Analyst This is a role that interfaces daily with the highest level of leadership in our customer's organization and will be responsible for directly supporting them.  We are looking for someone with very technical experience in a wide range of applications and technology in an enterprise sized enviroment. 

RESPONSIBILITIES:

  • Under the IT End User Services & Support Manager, this an escalation point from the IT Service Desk for all site-specific business user technology incident resolution and request fulfillment.
  • Develop strong relationships with key business stakeholders, management and end-users to understand how the business uses technology.
  • Provides high quality service to all customers; focuses on understanding customers’ needs communication in a professional and courteous manner.
  • Identify, communicate and resolve systems issues timely in order to maximize the benefit of Technology investments and customer satisfaction.
  • Effectively communicate and work with employees at all levels, from general end-users to high level and executive managers.
  • Determine most effective problem resolution to minimize client downtime
  • Work in concert with other IT groups to ensure solid support structure and continuity for the business.
  • Communicate progress on resolutions/fulfillment's with business users, Service Desk, IT personnel and vendors as needed.

REQUIREMENTS:

  • Bachelor's or AA degree in Computer Science, Information Technology, OR equivalent combination of education and/or experience - desired
  • Three years’ experience in desktop/client support in an environment with a minimum of 200+ users – required
  • Understanding of network switching and wireless access – required
  • Experience installing, patching, upgrading and troubleshooting Commercial off the shelf Applications, Microsoft Office 365, Microsoft Windows 7 & 10, Terminal Server, Windows Server 2012 + higher required;
  • CompTIA A+ Certification and experience – preferred
  • CompTIA Network+ Certification or CCNA or higher Certification – preferred
  • MCITP, MCSA, MCSE or CompTIA Server+ Certification – preferred
  • PowerShell scripting experience – preferred
  • Process Control Network Support - preferred
  • ITIL v3 Foundations Certification – preferred

Please note the following:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.