Tier II Support Representative in Urbandale, IA at Volt

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type:
  • Location:
    Urbandale, IA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Position Title: Tier II Support Representative
Job Duties:
  • Investigate support tickets generated for dealer/customer issues.
  • Utilize a catalog of tools to resolve common issues.
  • Collaborate with the appropriate product development teams to resolve more complex issues.
  • Document solutions to more quickly resolve similar issues in the future.

Specific Position Requirements:

  • Working in customer support, product support, or IT environment supporting consumer software applications.
  • Diagnosing, troubleshooting, and resolving complex issues.
  • Communicating across functional and divisional teams to identify and leverage solutions for complex issues.

Required Personal Skills:

  • Strong verbal and written communication skills.
  • Strong troubleshooting skills / analytical problem solving.
  • Ability to work in a team environment.
  • Ability to collaborate with multiple stakeholders and groups.
  • Flexibility adapting to new tools and processes.
  • Ability to manage deadlines.
  • Ability to develop and maintain relationships with company personnel.

Required Technical Skills:

  • Microsoft Office programs (Outlook, Word, Excel).
  • Experience using a variety of mobile devices (Android & iOS).

*Infrequent (quarterly) travel within the Midwest may be needed for training or collaborative purposes. Will more than likely travel with a company FTE, but may on occasion may need to drive personal vehicle. 

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.