Training Specialist II in Clinton, MS at Volt

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Clinton, MS
  • Job Type:
    Computer Industry
  • Duration:
    8 weeks
  • Date Posted:
    7/12/2018
  • Job ID:
    123573
  • Pay Rate
    $30.0 - $34.67/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt is currently seeking a highly qualified Training Specialist to join one of our clients in Clinton, MS. Our client offers exciting job opportunities as a leading organization in defense, aviation, information technology, and biomedical research.

Job Description:

  • Supervising the day-to-day operations of the Corporate IT Service Desk.
  • Defines and establishes schedules, sets priorities, provides support/direction and deals with administrative issues as needed.
  • Hire and train Technical Support Agents on operational procedures and troubleshooting techniques.
  • Ensures staff provides timely and considerate customer service by fielding help desk calls and resolving technical issues.
  • Create and maintain documentation related to managed services processes.
  • Escalates tickets to management or other groups as needed.
  • Develops desk procedures and documentation as needed.
  • Foster good customer relations and service at all times.
  • Maintain the highest quality of service by monitoring employee-customer interactions and coaching the team on how to improve.
  • Provide excellent communications and motivation within the team to sustain an energized workforce.

Qualifications:

Typically requires a BA degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.

  • BS degree in IT or business field
  • 4 or more years of relevant work experience in a customer service environment
  • Proven technical support experience
  • Demonstrated ability to handle multiple, changing priorities in a dynamic environment.
  • Excellent communications skills, both verbal and written.
  • Excellent customer service skills.
  • Organized and capable of working in a fast paced, team driven environment.
  • Willingness to work evenings and weekends

Desired Skills:

  • Experience managing a customer service “help” desk, ideally in an IT environment
  • Demonstrated communication and motivation skills
  • Proven supervisory skills (interviewing, hiring, coaching, training, disciplinary issues)
  • ITIL certification - Preferred

This is a **contingent/temporary position for 2-3 months** offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.