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Unified Communications Engineer in New Orleans, LA at Volt

Date Posted: 12/5/2018

Job Snapshot

Job Description

Volt is seeking a Unified Communications Engineer for our client, a major technology consulting firm, on location with their customer, a major energy company in New Orleans.   


This position is responsible for the design, implementation, management, and support of the company’s unified communication portfolio.  Currently, this consists of Cisco Telepresence, WebEx, & Jabber.  New products to be supported may include Cisco/Vbrick, Spark, Qumu, and others TBD. 

The incumbent will be expected to stay current on enterprise UC application and hardware roadmaps and strategies; champion new products, features, version updates, etc., as appropriate for the environment; assist in the piloting and testing of new services and functionality designed to improve employee efficiency, engagement, maintain compliance, and extend business capabilities; and act as a liaison, advisor, and engineer for all projects with a unified communications component.

Specific Responsibilities:

  • Manage & administer the company’s UC support infrastructure
  • Leverage vendor partners where appropriate to best accomplish the necessary tasks
  • Track usage and terms of UC-related software licenses and support contracts with Cisco and related vendors
  • Act as point of contact for customers wishing to add UC capabilities to conference rooms or facilities
  • Develop standard equipment lists, generate price quotes, purchase equipment as needed
  • Open and track support tickets with Cisco TAC and third-party vendors
  • Work with other IT/Infrastructure team members and vendors to develop, design, and implement projects and associated scope of work as it relates to UC, following established change management processes and appropriately managing related outage windows
  • Provide, manage or support End User Support functions as appropriate.
  • Track capacity and utilization of UC environment; make timely recommendations regarding best utilization of our resources
  • Provide Planning and Forecasting functions, including working with the Build team to design and deploy new UC applications and features in response to customer needs,
  • Maintain documentation and training for  all systems and processes  


  • Bachelor’s degree or equivalent work experience. Advanced degree preferred.   5+ years of end user infrastructure experience (desktop, laptop and user applications)
  • Strong working knowledge of infrastructure and software development lifecycle and methodologies; knowledge of all areas of the end user platforms listed above.
  • Ability to communicate effectively with all levels in the organization. Ability to lead using informal authority to drive organizational objectives (internal and external resources).
  • Desired: Experience with automation, utilizing scripting tools, such as VB Script, Ansible, Chef, Puppet, or other scripting language.
  • Preferred:  ITIL Certification

Volt Workforce Solutions offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.  Contact a Volt representative by applying to this posting online for immediate consideration.  Submit your resume today!  To learn more about Volt, please visit and to see more of our job postings, please visit

Volt is an Equal Opportunity Employer.