Unified Communications Specialist in Montreal at Volt

Job Description

Unified Communications Specialist

Volt is looking to hire a Unified Communications Specialist for our Client in the Procurement industry in Montreal, QC. This role is offered on a 12-month contract, with the possibility of extension.

Job Description:

• Job Title: Unified Communications Specialist
• Client: In the Procurement industry
• Employer: Volt Workforce Solutions
• Location: Montreal, QC, H3B2S2/H3B0E3
• Term: 12 months contract, with possibility of extension
• Tentative start: ASAP
• Pay Rate: $28.57$/hour (T4) + benefits + accrued vacation pay at 4%
• Shift: 9:00am – 5:00pm
   

Responsibilities: 

• Support the delivery of the ongoing operations and maintenance of corporate collaborations;
• Report on relevant vendor performance and processes;
• Supports the development, communication, and maintenance of relevant standards for all enterprise units;
• Supports operational direction to manage all aspects of scope;
• Supervise tactical support that ensures system health with current maintenance;
• Plan and implement major system installations and upgrades;
• Administer, configure, deploy, and maintain video conferencing infrastructure;
• Provide daily support and technical assistance to associates.
• End-to-end support of the delivery of Conferencing solutions;
• Manage vendor/partner relationships;
• Support operational direction to manage all aspects of Conferencing scope;
• Supervise tactical support that ensures system health with current maintenance
• Liaison for adoption and change management for the Conferencing service line

Qualifications:

• Must have 2+ years of experience in Cisco Video Conferencing, TelePresence systems, and network monitoring technologies and tools;
• Must have knowledge of VoIP and how it relates to the network
• Successful track record in Supporting the management of corporate collaboration solutions servicing multiple countries and business units;
• Experience monitoring customer service levels;
• Experience monitoring external suppliers, including outsource providers;
• Intermediate oral and written communication skills demonstrating ability to share and impart knowledge;
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions;
• Advanced investigative, analytical and problem-solving skills;
• Ability to set goals and handle multiple tasks, clients, and projects simultaneously;
• Ability to appropriately balance priorities, deadlines, and deliverables;
• Ability to work well within a team environment and participate in department/team projects;
• Ability to balance detail with departmental goals/objectives;
• Ability to translate business needs and problems into viable/accepted solutions.

Specific Skills/Specialities:

• ITIL framework and business application;
• Change and Release practices for infrastructure delivery and support;
• Continuous Improvement methodologies;
• Process Design and implementation;
• Planning and Budget management.