User Support Specialist - Language Requirement in Austin, TX at Volt

Date Posted: 8/28/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Duration:
    48 weeks
  • Date Posted:
    8/28/2018
  • Job ID:
    83610
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Japanese speaking Support Specialist for one of the top tech companies in the world. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Support Specialist

Location: Austin, TX

Job Description

We are seeking a customer focused resource whose primary focus is to deliver exceptional support (via email or phone) to users of various Client sales registration/ access provisioning systems, training systems, sales portals, etc. The ideal candidate will be able to efficiently identify and solve routine problems independently and know when to request specific direction on more complex problems. This includes collaborating with technical, business and project teams to drive resolution of reported issues and providing status updates to management, in a timely manner and with clarity.  

KEY RESPONSIBILITIES

  • Duties include account support, program support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications (e.g. AMS, ASW, ASTO, My Access and more) that Client channel resellers use on a daily basis. 
  • Reports and escalates issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support. 
  • Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwards to appropriate department, mass account updates, and more. 
  • Consistently provides prompt, reliable, and accurate information to users. 
  • Participate in projects and testing efforts related to support.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

  • Previous experience in user system support or application support role troubleshooting, analyzing and providing root cause analysis 
  • Strong work ethic and exceptional customer focus 
  • Fluent in written and spoken Japanese 
  • Fluent in written and spoken English
  • A passion for customer service  
  • Excellent problem solving/ investigative skills 
  • Consistent excellent written and verbal communication skills 
  • Strong sense of initiative and pro-activeness 
  • Ability to work quickly with great accuracy 
  • Outstanding attention to detail 
  • Proven competence in owning tasks, follow through, sharing information, and contributing to a collaborative environment  
  • Proven ability to work independently and efficiently 
  • Exercise good judgement under deadline(s) 
  • Ability to work an issue from various angles, ask for help when needed 
  • Mac and PC experience

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. 

Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Volt is an Equal Opportunity Employer.

Pay Rate is $20/hr.