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Vehicle Visibility Specialist in Fremont, CA at Volt

Date Posted: 11/28/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Fremont, CA
  • Job Type:
  • Duration:
    4 weeks
  • Date Posted:
    11/28/2018
  • Job ID:
    151047
  • Pay Rate
    $25.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    510-505-0560

Job Description

This position is responsible for providing a high level of customer service assistance to internal customers and logistics contractors, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure our client meets its obligations and commitments by responding to logistics inquiries in an accurate and timely manner. The Vehicle Visibility team develops and maintains excellent working relationships with logistics drivers and various internal departments to carefully and effectively address concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.

Responsibilities

  • Investigate Vehicle locations and statuses, resolve when able to, escalate as necessary
  • Provide highest level of customer support by answering inbound phone calls and emails, routing questions to the right teams
  • Record work and inbound calls, attention to detail in recording investigations of VIN locations so work is traceable
  • Resolve administrative changes/adjustments to customer accounts

Requirements

  • Phone/ conversation skills/ good attitude / can deal with grumpy people 
  • Excellent written and oral communications skills
  • Excellent customer service skills
  • Ability to effectively prioritize and multitask
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Willingness to assist and teach others on the team
  • Establish and maintain positive, cooperative, working relationships
  • Work in a team-based environment and achieve common goals