WAH Customer Service Rep in Louisville, KY at Volt

Date Posted: 10/2/2020

Job Snapshot

Job Description

Volt has partnered with a leader in the IT support industry to offer this opportunity to someone with a strong call center background as a Customer Service Rep for a nation wide client. This is an estimated 12 Month contingent to hire position. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the United States. If interested, please take the time to apply!  
Job Title:  Work at Home Customer Service Rep             
Job Description:
LONG TERM TEMPORARY ASSIGNMENT WITH THE POTENTIAL TO GO PERM BASED ON PERFORMANCE AND ATTENDANCE.
All interviews will be via Web-Ex. Video capability is required.
DRESS CODE: Business casual
HOURS: 9:00am to 5:30pm US Eastern time
MANDATORY OVERTIME WILL BE REQUIRED AS NEEDED: Some weekdays (up to 11pm) and Saturdays 9-5:30pm.
**NOTES RELATED TO COVID-19: Due to the current impacts from the outbreak, this position will be work at home. You will be provided equipment; however, you must have internet speeds: 10MB down and 1MB up. Equipment needed and provided will be 2 monitors, keyboard, mouse, PC tower, and headset. Calls will be made through the computer.
Customer Service Reps make outbound calls to health plan members to coordinate and schedule In-Home one-on-one health assessments. They subsequently assign and schedule contracted Nurse Practitioner providers for each confirmed health assessment appointment. They also perform necessary follow up with members and ensure responses to member inquiries are completed on a timely basis to achieve service and quality standards. 
KEY RESPONSIBILITIES
  • Practice exceptional customer service and telephone techniques
  • Deliver verbatim scripting and maintain a conversational tone.
  • Ability to maintain patience and professionalism with plan members.
  • Ability to listen to members and multi-task.
  • Ability to utilize rebuttals and address member concerns in a detailed manner.
  • Maintain member confidentiality and follow all HIPAA guidelines.
  • Demonstrate the ability to navigate multiple systems to schedule nurse practitioner appointments.
  • Ability to meet quality assessment standards.
  • Cooperate with co-workers and management while working toward department goals
  • Maintain center standards for performance and productivity
  • Meet Daily, Weekly and Monthly goals.
  • Adhere to your schedule
  • Follow all center policies and procedures.
  • Computer and Typing skills (Data Entry)
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
  • 6 months prior call center experience in sales, education, customer service, collections, or similar (required)
  • High School diploma or GED equivalency
  • Computer and typing skills (Data entry)
  • Must have at least a high school level comprehension for reading, writing, and math skills
EDUCATION
  • High School diploma or GED equivalency required
Volt is an Equal Opportunity Employer.
Pay Rate $14.00 per hour