Warranty Coordinator in Houston, TX at Volt

Date Posted: 6/15/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Houston, TX
  • Duration:
    N/A
  • Date Posted:
    6/15/2020
  • Job ID:
    233523
  • Pay Rate
    $45000.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    713-334-8658

Job Description

Direct HIre Role for Home Warranty Coordinator - $40 to $45K plus bonus opportunity 

  • Oversee all warranty operations, and general customer service in a prompt, and courteous manner within the parameters of the warranty department.
  • Answer all customer phone calls, respond to customer e-mails, and warranty requests in a timely, friendly and professional manner.
  • Assign all customer service requests submitted to the appropriate manager.
  • Generate work orders and/or sign off letters, and other correspondence as needed.
  • Support Construction Managers in the office and occasionally the field.
  • Prepare and distribute warranty books for all closed homes.
  • Establish and maintain positive customer relationships, both internally and externally
  • Audit work orders to ensure proper documentation has been completed appropriately on all work orders.
  • Verify, update and maintain customer and property information in related databases; verify information is correct in all out going correspondence and documents.
  • Scan/Convert and electronically store all customer documents in Brix and related databases.
  • Prepare and update reports to management.
  • Perform other duties that may be assigned

Required Skills and Experience

  • 3+ years Customer Service/Call Center and/or Office Coordinator experience. (Construction experience a plus)
  • High school diploma or general education degree (GED)
  • Ability to problem solve and skilled at dealing with conflict.
  • Detail-oriented, and well organized with ability to prioritize and adapt to special tasks
  • Must be a team player with strong sense of urgency
  • Excellent verbal and written communication skills, with a focus on accurate spelling, grammar and punctuation.
  • Ability to read, write, and interpret instructions, internal memos, customer correspondence, safety rules, policy manuals, and purchase orders.
  • Strong PC computer skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro and internet-based programs such as Internet Explorer.
  • Comfortable and effective communication with regular contact via phone with homeowners, employees, subcontractors, and vendors.

Essential Functions:

Job applicants will be able to perform these functions.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Report to the Office/Community daily to adhere to schedule
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations with customers, co-workers, higher-level manager, and others as needed
  • Ability to sit or stand for long periods of time
  • Ability to move around work environment including stairs and construction sites
  • Comply with company policies and procedure
  • Lift or move items up to 25 pounds

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Benefits 

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • Employee Assistance Program (EAP)
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Employee Home Purchase Rebate Program

***VOLT is an Equal Opportunity Employer***